Experience: 1+ year
We're looking for an energetic and customer-focused Inside Sales Representative to join our growing team in Frederick, Maryland.
As an Inside Sales Representative, you'll be responsible for managing customer inquiries, generating quotes, supporting existing accounts, and helping customers find the right calibration and testing solutions.
- Respond promptly to inbound sales leads and customer inquiries via phone, email, and web channels
- Develop and maintain relationships with new and existing customers
- Generate and follow up on quotes for calibration services, repair services, and equipment sales
- Coordinate with service managers and operations teams to schedule onsite calibration services
- Process sales orders and maintain accurate customer records within company systems
- Identify opportunities to expand business within existing accounts
- Partner with marketing and sales leadership on lead nurturing and customer outreach initiatives
- Assist customers with product, service, and technical information by working closely with internal subject matter experts
- Track customer interactions and sales activities through CRM and ERP systems
- Support sales initiatives related to ETI's testing equipment, power supplies, accessories, and service offerings
- Deliver an outstanding customer experience through timely communication and problem resolution
- Build strong customer relationships through responsiveness and professionalism
- Work collaboratively across sales, operations, and customer service teams
- Help drive revenue growth by identifying and closing sales opportunities
- Provide customers with a seamless experience from initial inquiry through order completion
- At least 1 year of inside sales, business development, customer service, or related experience
- Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)
- Ability to manage multiple priorities in a fast-paced environment
- Experience in B2B sales, industrial services, manufacturing, technical products, or calibration services
- Experience with CRM and ERP systems (NetSuite experience is a plus)
- Experience using marketing automation or email campaign tools
- Familiarity with electrical test equipment, calibration services, or technical service environments
- Experience with Qualer or similar service-management platforms
- Opportunity to work in a highly specialized technical industry
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