Client Onboarding Specialist

THE ROLE You are the bridge between a customer signing and a customer succeeding. This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey - from kickoff through activation, early milestones, and first renewal signal.

You work within an existing onboarding org, follow established playbooks, and improve them as you go. If you have a Sales background and are ready to stop closing and start delivering - this role was built for you. THE COMPANY A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable.

The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend. This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer.

What You Actually Do - Own the customer journey from "paid" to "completing and renewing" - Run structured kickoff calls and keep customers moving through milestones - Spot early churn signals and execute saves before they escalate - Bridge what Sales promised to what delivery can actually deliver - Work within playbooks and flag what needs improving - Manage a small number of concurrent accounts with consistency and care - Communicate proactively - no customer should wonder what's happening next You Will Probably Not Fit If: - You need a slow ramp and lots of hand-holding before taking ownership - You measure success by tasks completed rather than outcomes delivered - You struggle to hold a direct, confident conversation with a frustrated client - You wait for direction rather than acting on what's in front of you Requirements

What You Bring - 2-4 years in Sales, Customer Success, or Onboarding - with real client-facing ownership - Strong verbal communication - polished, warm, and direct on camera - Comfortable working async with a US/UK client base - Organised enough to manage multiple accounts without dropping anything - Coachable, hungry, and genuinely motivated by client outcomes Benefits

Benefits - Independent Contractor Agreement - Competitive base salary + performance bonus tied to onboarding outcomes you own - Fully remote - Direct line to senior onboarding leadership - Growth track into broader CS or ops roles as the product line scales