IT Support Administrator

We're searching for an IT Support Administrator to join our team.

- Work closely with teams across the business (both US and internationally based employees) supporting internal users with systems maintenance: by monitoring and updating configuration Items (CIs) to ensure accuracy for operational needs. - Diagnose and resolve issues with software, hardware, connectivity, and user access. - Manage inventory of IT devices, peripheral equipment, and consumables. - Maintain adequate levels of equipment and consumable products. - Replacement of defective equipment and tracking of equipment return to and from employees from around the world. - Take on additional tasks and projects, as assigned

- Understanding of IT equipment - workstations, servers, networks, peripherals. - 3+ years of experience in technical support. - 3+ years of experience in general hardware support for servers and workstations. - Experience troubleshooting within Microsoft Windows. - Experience troubleshooting within Microsoft Office. - Strong organizational and documentation skills. - Experience supporting users (both internal and external) utilizing a ticketing system (zendesk).

- A+ certification - Workstation imaging - Peripheral configuration - Router configuration

- Freedom: We trust you to do your thing and do it well. - Professional Development: We work with you to grow your skills and push you forward. - Travel: You will get the unique opportunity to travel on ship to meet with crew members around the world. - Entrepreneurship: We embrace new ideas and people who have the drive to see them through.

If you are a doer, look no further -

Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more. - Random: Snacks, Ping-Pong table, company events (happy hours, lunches with our leadership teams, outings to sports events, etc.).

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.