Enterprise Customer Success Manager - Specialty Contractors

Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.

As an early senior leading member of the team you will have an exceptional level of impact on the development and iteration of our product as well as the workplace culture and team itself.

This is your chance to join a team that is bringing game-changing, modern web tools and dynamic financial analysis systems to a stagnant, static, pen and paper part of the commercial construction industry.

- Experience as a PM or PE at a commercial Specialty Contractor - Experience with change order request processes - Ability to demonstrate your strategic approach to problem solving - It's one thing to understand change management but another to be able to separate strategy from tactics - Analytical instincts - comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time - Strong relationship-building skills - you can earn trust with executives and field teams alike - Excellent verbal and written communication - comfortable running meetings, presenting at QBRs, and writing clear follow-up communications - High ownership and proactivity - you don't wait for accounts to raise their hand; you monitor signals and act before problems surface - Collaboration skills - you work well with AEs, Support, and Product without needing to own every outcome yourself

- Have led internal initiatives involving executives and other stakeholders - Involved in software deployments at a construction company - Creative in your approaches - Demonstrated proactivity to drive tasks forward

- Competitive market-rate salary for a Series B company - Subsidized healthcare, vision, and dental - Flexible remote work - Continuous training in Customer Success methodology, automation best practices, and AI tooling - Generous PTO plan - 401k - Early equity!