Deployment Strategist

As a Deployment Strategist at Console, you'll own the success of our largest enterprise customers. You'll partner with executives and operating teams to turn complex, cross-functional workflows into high-impact AI deployments, then stay close to the account as adoption expands across the organization.

This is a high-ownership role at the intersection of consulting, project leadership, customer strategy, and AI deployment. You'll lead a portfolio of strategic accounts, build trusted relationships with senior stakeholders, and own the plan that will drive them from initial deployment to a measurable business impact. To do this, you'll work closely with FDEs, Product, Engineering, and Sales but you'll be responsible for the account's operating rhythm: making sure the right people are aligned, agents are working correctly, and Console's footprint expands over time.

In this role, you'll have room to operate autonomously, shape how Fortune 500 customers deploy AI across their organizations, and define what great enterprise customer ownership looks like at Console.

- Own a portfolio of strategic enterprise accounts, serving as the primary relationship owner and trusted advisor to customer leadership

- Drive complex implementations from kickoff to launch, building project plans which turn ambiguous enterprise goals into clear work streams, owners, timelines, and success metrics

- Translate messy business processes across IT, HR, finance, and operations into clear deployment priorities and expansion opportunities

- Partner with FDEs to connect customer goals to the right technical implementation, ensuring deployments are both operationally successful and technically sound

- Lead executive check-ins, working sessions, and cross-functional customer meetings with clarity, urgency, and strong follow-through

- Identify risks early, unblock stalled work, and bring structure to ambiguous customer environments

- Track adoption, ROI, and automation coverage across accounts, using those signals to drive long-term success and expansion

- Bring enterprise customer learnings back to Product, Engineering, and Sales: deployment patterns, stakeholder dynamics, process gaps, and unmet needs that shape the platform

- 3+ years of experience in consulting, enterprise customer success, implementation, strategy and operations, or another role where you owned complex projects with senior stakeholders

- You're an exceptional problem solver who can quickly understand a customer's business, identify what matters, and create a practical path to impact

- You have strong project management instincts: you create clarity, manage competing priorities, hold stakeholders accountable, and keep momentum through ambiguity

- You communicate with precision and presence, whether you're facilitating a working session with operators or presenting an implementation plan to executives

- You're technically fluent enough to reason through systems, workflows, integrations, and AI product behavior, and you know when to pull in deeper technical expertise

- You have a strong sense of ownership and personal responsibility for customer outcomes

- You move with urgency, follow through relentlessly, and know how to keep momentum across customers, internal teams, and senior stakeholders

- You want to win . You understand that every account is a unique puzzle to solve, and you are addicted to the feeling of solving it.