Senior Manager, Commercial Success

About the team Commercial Success is the engine behind Bubble's revenue retention and expansion. The team owns Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and agency revenue across our Account Management, Customer Success, and Partner Success functions. We don't react to customer behavior - we influence it, through proactive, intelligence-driven motions that turn customer signals into commercial action.

About the role As Senior Manager, Commercial Success, you'll lead the team executing on expansion, retention, and agency revenue. You'll drive two core motions: the Account Management upgrade motion (moving our strongest Standard customers to Enterprise) and the Customer Success lifecycle (land, expand, renew). You'll manage Account Managers, Customer Success Managers, and Partner Success, and you'll partner closely with Technical Success, Success Operations, and Product.

You'll report directly to the VP of Success. This would be a great opportunity for you if: - You're energized by contributing to revenue retention and expansion metrics - You like building playbooks and operating rhythms, not just running them - You're excited to lead a multi-function team through a period of rapid evolution - You believe the best commercial teams shape customer behavior rather than respond to it In this role, you'll: - Drives NRR, GRR, and agency revenue goals for the commercial segment - Lead and develop the Account Management, Customer Success, and Partner Success teams - Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff - Own the CSM lifecycle: onboarding (0-60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red) - Partner with Technical Success to ensure complex accounts are scoped, de-risked, and technically healthy - Work with Success Operations to translate intelligence and risk signals into commercial action - Deliver pipeline, forecast, and retention reporting to senior leadership, driving accountability and surfacing risks and opportunities in real time. - Jump in wherever needed - we're a small, scrappy team and everyone pitches in beyond their core role.

Qualifications: - 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams - A track record of owning a retention or expansion metric (NRR, GRR, or similar) - Experience building or scaling commercial playbooks and operating cadences - Strong analytical skills and comfort working from data and customer signals - Excellent verbal and written communication, and the ability to influence cross-functionally - Ability to thrive in a fast-paced, ambiguous, high-growth environment

Compensation: We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble ranges from $187k - $240k. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location: For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area. Candidates who are not local must be willing to relocate for the role. This is a hybrid role - in office 3 days a week.

Benefits: In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual

compensation: Our benefits include, but are not limited to: - Comprehensive health coverage - 401(k) matching - Wellness and work enablement stipends - Generous PTO - A Sabbatical program Join us! Let's democratize access to technology together! If this sounds like you, apply!

If you don't meet all of the qualifications but think you could be a match, we'd still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

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