Customer Engineer

we're looking for great people to join our experienced team of former Firebase, AWS, Meta and Square engineers and operators.

About Us Ampersand was founded in 2022 by Ayan Barua and Lauren Long - two engineers and repeat founders with a rare combination of developer tools and SaaS experience. You can learn more about our full team here . We've raised Series A funding from top-tier investors known for their early-stage bets on generational companies like Anthropic, Apple, Twilio, Supabase, and Vercel.

Together, we believe: - This is a once-in-a-generation opportunity to build the connectivity infrastructure for AI. Seizing this moment requires passion, hard work, and continuous learning. At the same time, this is a marathon, not a sprint. - Velocity comes from great strategic decisions, not doing the 99 things you don't have to do. - In five core values that shape how we work every day: Craft, Customer Empathy, Ownership Mindset, Velocity, and Humility.

The Role We're hiring a Customer Engineer to serve as the technical backbone of our customer relationships, from first implementation through long-term success. You'll work directly with technical customers to design and deploy solutions, solve complex integration challenges, and make sure they get real value from the platform.

You're also the critical link between customers and the product team - the person who surfaces what's not working, what's needed next, and what's worth building. This is a role for someone who's technically sharp, genuinely enjoys working with customers, and takes ownership of outcomes, not just tasks. What You'll Own - Technical Support - Provide front-line technical support to engineering teams using Ampersand - answering questions in Slack and hopping on calls to troubleshoot live. - Customer Onboarding - Support onboarding from a technical perspective, from initial setup through a working implementation. - Escalation Management - Escalate issues to the core engineering team with the context required for a fast resolution - and own the loop until it's closed. - Product Feedback - Partner with the broader engineering team to identify product gaps, bugs, and recurring feature requests.

Your perspective from the field matters. - Expert Partnership - Act as a thought partner and extended team member to customers - not just a support contact. Be the person who actually knows the product cold. - Tooling & Automation - Build tools and automations, and leverage AI to accelerate troubleshooting and reduce time-to-resolution. - Problem Solving - Dive into code and logs.

Front-load as much solving as possible before escalating. Communicate with empathy, substance, and technical accuracy. What You'll Bring - Computer science degree, or 3+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support - Strong technical foundations - APIs, integrations, and modern software architectures aren't foreign to you - You dive into code and logs; you don't stop at the surface of a problem - You distill what the customer is saying, read between the lines, and ask follow-up questions that uncover the deeper issue - Clear communication across a range of audiences - junior engineer to VP of Engineering - A pattern-recognition instinct - you notice recurring problems and surface them proactively - Experience with APIs, integrations, developer tools, or enterprise software is a strong plus - Familiarity with AI-native products, agent-based systems, or workflow automation is a bonus The Perks - Competitive salary and equity - Medical, dental, and vision insurance - Free lunch on in-office days (Mon/Tue/Thu) - 401(k) with company match, commuter benefits, HSA - Up to 4 weeks PTO - Team socials and retreats