Customer Success Manager

- Build trusted relationships with clinicians and practice owners.

- Diagnose practice challenges and develop actionable growth plans.

- Track performance metrics and ensure providers are progressing toward goals.

- Share best practices across the network to improve clinical and business outcomes.

- Help providers use Alpaca's tools effectively to run their practice.

- Surface workflow issues and collaborate with Product and Operations to improve systems.

- Translate real-world provider feedback into scalable playbooks and process improvements.

- Measure success through provider growth, retention, and revenue performance.

- Prioritize high-impact work rather than routine check-ins or reactive support.

- Step into ambiguous situations and move them forward with urgency and structure.

- Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.

- Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing.

- Support providers in hiring, staffing planning, and scaling their services responsibly.

- Work incredibly hard. As a startup, the hours stretch beyond the traditional 9-5, especially as an organization that supports practices across time zones (including Hawaii)

- Are comfortable working in fast-moving, high-accountability environments.

- Can turn messy operational realities into structured plans.

- Are data-driven and comfortable working with performance metrics.

- Are ambitious and excited to grow into leadership roles as the company scales.

NYC-based candidates preferred, but we are open to remote / hybrid candidates.

- Real ownership over provider growth and network performance.

- Exposure to company-building across product, operations, and go-to-market.

- Fast learning curve and strong leadership growth opportunities.

💵 Competitive salary 📈 Meaningful equity 🏥 Health benefits 🏖️ Flexible PTO