Director, Account Management

As the Director of Account Management for US/Canada, you'll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you'll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb's solutions deliver measurable impact and exceptional experiences.

If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.

- Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning

- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value

- Own and drive client renewals, retention, and net retention targets

- Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives

- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate

- Lead regular Executive Business Reviews and strategic check-ins

- Champion customer feedback, synthesizing insights to inform product development and innovation

- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance

- Drive feature adoption, enablement, and ongoing education for clients

- Represent Absorb at industry events and client engagements

- 6+ years of leadership in mid-market/enterprise SaaS account management

- Proven experience managing complex accounts in North America

- Exceptional communication, relationship-building, and consultative skills

- Demonstrated success in driving renewals, upsell, and cross-sell opportunities

- High intellectual curiosity, and thrive in a fast-paced, remote-first environment

- Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude