Studio Manager

- Lead Daily Operations : Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.

- Champion Patient Experience : Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.

- Drive Performance : Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.

- Develop Your Team : Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.

- Promote Culture : Actively model Tend's values and foster a culture of respect, inclusivity, and collaboration in the studio.

- Partner Cross-Functionally : Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.

- Ensure Compliance & Quality : Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.

- Optimize Scheduling : Manage staff schedules to balance patient access with efficiency and meet performance goals.

You're a people-first leader who thrives in a fast-paced, high-volume environment. You live Tend's values every day and know how to bring them to life in your studio:

- Tend to Others : You deliver results that matter to patients and your team while fostering a supportive, caring environment.

- Be Brave Enough to Lead : You step into challenges with confidence, making decisions that balance operational needs and patient care.

- Savor the Ride : You bring energy and positivity, keeping your team motivated through both busy days and challenges.

- Embrace Our Differences : You create an inclusive environment where every team member and patient feels valued and respected.

- Rooted in Growth : You're open to feedback, reflective in your approach, and committed to personal and professional growth.

- Grows Other Every Day : You coach and grow your team, building future leaders within the studio.

- Keep the Studio in Sync : You organize work effectively, aligning people, processes, and priorities to meet studio goals.

- Think Ahead, Act Today : You anticipate challenges, think ahead, and act proactively to keep your studio on track.

- 5+ years' experience leading teams of 10+ staff in a healthcare or hospitality environment.

- Experience partnering with clinical providers to deliver care and drive performance.

- 5+ years' experience in management or operations preferred.

- Proven success managing KPIs, budgets, and operational targets.

- Strong communication and interpersonal skills, with a proven ability to influence and motivate teams.

- A passion for creating a positive culture and delivering an outstanding patient experience.

- Agility and problem-solving skills to thrive in a high-growth, fast-paced environment.

- Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs.

- Manual dexterity and proficiency with office technology, including computer systems, phones, and point-of-sale tools.

- Adequate vision (with or without correction) to review schedules, financial presentations, reports, and other documentation.

- Ability to bend, reach, and move throughout the studio to assist with daily operations such as tidying, organizing, and preparing the space.

- Occasional lifting or movement of supplies, packages, and equipment up to 25 pounds.

- Ability to communicate clearly and compassionately with guests, team members, and cross-functional partners both in person and through technology.