Assistant Studio Manager

- Support the Studio Manager in daily operations, including scheduling, inventory, and opening/closing routines.

- Manage front desk operations and lead the front desk team through interviewing, training, coaching, and performance feedback.

- Maintain a strong understanding of insurance, schedule management, and treatment planning to support studio performance.

- Deliver financial presentations and track results to help meet revenue goals.

- Partner with the Studio Manager and broader teams (member experience, revenue cycle) to support a seamless guest journey.

- Organize and lead specialty treatment days (orthodontics and oral surgery).

- Oversee ordering of supplies, including Amazon shipments, and manage studio inventory.

- Optimize provider scheduling to balance team efficiency and guest needs.

- Drive patient (member) retention through outreach and follow-ups for unscheduled treatment.

- Provide warm, consistent hospitality for every guest - whether in-studio, by phone, or by email.

- Collaborate with the entire clinical and non-clinical team to ensure high-quality guest and team experiences.

- Take initiative to identify and complete tasks without direct supervision.

At Tend, our values guide everything we do - how we care for our guests, how we work together, and how we grow as a team.

- Tend to Others : You create an environment where patients and teammates feel cared for, and you help the team succeed by driving meaningful results.

- Be Brave Enough to Lead : You're not afraid to make decisions or take action when it's needed.

- Savor the Ride : You bring positivity that keeps the team engaged and guests smiling.

- Embrace Our Differences : You value and respect people from all backgrounds and perspectives.

- Rooted in Growth : You seek feedback, stay curious, and grow from every experience.

- Grow Your Team : You coach, train, and support others so they can succeed.

- Stay Organized : You plan and prioritize to keep the studio running smoothly.

- Think Ahead : You see the bigger picture and adjust priorities to keep the studio on track.

- 2+ years of experience in a healthcare, hospitality, or service management role (dental experience strongly preferred).

- Excellent communication skills across phone, email, and in-person interactions.

- Comfort with scheduling systems, insurance processes, and treatment planning (or willingness to learn quickly).

- A proactive approach - you anticipate needs and take initiative.

- A passion for delivering outstanding hospitality and patient experiences.

- Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs.

- Manual dexterity and proficiency with office technology, including computer systems, phones, and point-of-sale tools.

- Adequate vision (with or without correction) to review schedules, financial presentations, reports, and other documentation.

- Ability to bend, reach, and move throughout the studio to assist with daily operations such as tidying, organizing, and preparing the space.

- Occasional lifting or movement of supplies, packages, and equipment up to 25 pounds.

- Ability to communicate clearly and compassionately with guests, team members, and cross-functional partners both in person and through technology.

- 💸 Bonus Eligible - This role includes bonus potential based on both studio performance and your individual impact.