Application Support Specialist

• Provide excellent customer service to internal employees across the business.

• Document and track application and software issues through our ticketing system (Freshservice).

• Coordinate with teammates and other teams to resolve issues efficiently.

• Perform root cause analysis and escalate to our Tier II team when needed.

• Translate technical issues into simple, clear explanations for non-technical users.

• Troubleshoot issues alongside clients to find the right resolution.

• Build trusted, professional relationships with the people you support.

• Contribute to a positive work environment for customers, coworkers, and supervisors alike.
• Highly organized with strong attention to detail.

• Comfortable working both independently and as part of a team.

• Strong written and verbal communication skills.

• Ability to tailor your communication based on your audience.

• Skilled at building relationships with clients and colleagues.

• Analytical thinker who enjoys solving problems.
• 30-minute Talent Acquisition Phone Screen.

• 1-hour Onsite Panel Interview. This position has no supervisory responsibilities.

• At least 1 year of experience in a software or application support role, not desktop, hardware, or network support.

• Supporting internal proprietary software, preferred.

• Previous experience troubleshooting ERP systems, preferred.

• High school diploma, required.

• Related college degree, preferred.

essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.

We support protected veterans and individuals with disabilities through our affirmative action program.

Attention Applicants If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at HRServices@cityelectricsupply.com or 1-855-571-2477.

City Electric Supply is a drug free workplace. For further information about CES, visit our website at www.cityelectricsupply.com.