This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.
- Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations
- Gather departure information for containers and air cargo at ports, terminals, and airports.
- Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
- Coordinate terminal departure schedules with terminal operators and customs brokers.
- Track ocean containers, rail intermodal units, and air shipments in real time.
- Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
- Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
- Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
- Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
- Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
- Maintain accurate records for audits and regulatory inspections.
- Perform other job-related duties as assigned.
- Analytical Thinking: Translate large data sets into actionable insights.
- Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
- Communication: Communicate clearly and effectively with internal teams and external partners.
- Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.
- Receive and validate Air Export shipping instructions (SI) from customers.
- Coordinate booking with airlines and freight forwarders based on required transit time and cost.
- Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.
- Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.
- Monitor cargo cut-off time, terminal receiving schedule and flight departures.
- Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.
- Manage export customs clearance and respond to customs examinations or holds.
- Track flight departures, transshipment status and final arrival; proactively resolve exceptions.
- Communicate shipment status and milestones to customers through regular updates.
- Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.
- Review airline freight invoices and accessorial charges for accuracy.
- Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.
- Support peak season capacity planning and airline allocation strategy.
- Drive continuous process improvement to reduce transit time and logistics cost.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
- Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
- Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
- Strong understanding of international air and ocean freight regulations, and customs procedures
- Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
- Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
- Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
- Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
- Strong understanding of international air and ocean freight regulations, and customs procedures
- Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
- Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.
- Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations
- Gather departure information for containers and air cargo at ports, terminals, and airports.
- Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
- Coordinate terminal departure schedules with terminal operators and customs brokers.
- Track ocean containers, rail intermodal units, and air shipments in real time.
- Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
- Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
- Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
- Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
- Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
- Maintain accurate records for audits and regulatory inspections.
- Perform other job-related duties as assigned.
- Analytical Thinking: Translate large data sets into actionable insights.
- Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
- Communication: Communicate clearly and effectively with internal teams and external partners.
- Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.
- Receive and validate Air Export shipping instructions (SI) from customers.
- Coordinate booking with airlines and freight forwarders based on required transit time and cost.
- Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.
- Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.
- Monitor cargo cut-off time, terminal receiving schedule and flight departures.
- Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.
- Manage export customs clearance and respond to customs examinations or holds.
- Track flight departures, transshipment status and final arrival; proactively resolve exceptions.
- Communicate shipment status and milestones to customers through regular updates.
- Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.
- Review airline freight invoices and accessorial charges for accuracy.
- Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.
- Support peak season capacity planning and airline allocation strategy.
- Drive continuous process improvement to reduce transit time and logistics cost.