On-Site Service Specialist

The On-Site Service Specialist serves as the front-line support resource for employees, clients, carriers, and internal teams regarding benefits administration and client-specific eligibility processes. The role focuses on customer service, inquiry resolution, data entry, document management, and process support while maintaining compliance with state insurance regulations.

This is a primarily client-facing position located at a client worksite M-F 8:00 am-4:30 pm

- Respond to member, client, carrier, and internal team inquiries via phone, email, and written correspondence.

- Research and resolve service-related issues using critical thinking and problem-solving skills.

- Support client-specific administrative processes and eligibility requirements.

- Track and report performance metrics and service guarantees.

- Prepare reports, correspondence, and documentation for internal and external stakeholders.

- Collaborate with clients, carriers, and cross-functional teams.

- Maintain a professional and positive on-site presence at client locations.

This is an unlicensed position . However, you will be able to;

- Explain insurance plan design details (deductibles, copays, etc.).

- Able to manage multiple priorities in a fast-paced environment.

- Comfortable working independently with minimal supervision.

- Associate degree preferred, or3-5 years of experience in the following areas:

FBMC offers a competitive hourly wage, a 401(k) plan with company matching, paid time off (including sick days and vacation), a health plan with HSA or FSA options, and a wellness program.