Digital Account Supervisor, freelance short-term

The Account Supervisor is responsible for the day-to-day management of client's automotive website initiatives that center around leveraging data to optimize a user's experience. This role requires background in a digital or ad agency in a client services function, web development experience, as well as expertise working with technology vendors.

The successful candidate should possess solid client contact skills including, but not limited to, conducting presentations, trouble-shooting problems and thinking on their feet.

- Work with the client on a daily basis to identify needs and expectations for a large AI project and communicate those requirements to our technology vendor

- Identify key stakeholders and disseminate information as necessary

- Brief creative and production teams on project expectations including requirements for UX, design, development, and testing plans

- Participate in and oversee the agency portion of the development process

- Present creative design work to clients and capture feedback to communicate back to the team

- Facilitate internal and client reviews, update status documents, legal routing, contact reports, and meeting coordination.

- Ensure that all project deliverables are completed and up to client expectations, while working with the Production team to manage timelines and key dates

- Act as a liaison between the vendor/agency working teams and the client working team on a daily basis

- Communicate any questions or decisions points to clients and facilitate review/client approval of all key project deliverables

- Work with Account Lead to present/communicate progress and outcome of projects to executive level clients

- Facilitate internal and client reviews, update status documents, legal routing, contact reports, and meeting coordination

- Represent the account team and communicate client direction to vendor/agency working team in all working level meetings

- Work with Account Lead on project planning for future Phases of the AI program

- Be the steward of the agency's brand management system and show solid knowledge of the client's business (including pricing, product, sales, marketing channels, strategies, and competitive landscape)

- Lead client discussions regarding AI as well as digital marketing insights and recommendations

- Embrace "We are Explorers", being pioneers with an insatiable drive to lead ideas, innovation, and science into uncharted territory for our clients

- Manage multiple workstreams with the large scope of our AI project to ensure that all team members/vendors have the information needed to keep the project moving

- Manage client and vendor partners, fostering strong relationships, and serving as a reliable point of contact to address their needs and ensure satisfaction with our services and solutions.

- Oversee the various agency processes required to track projects, prioritize work, and ensure that timelines are met

- Report on project status on a weekly basis using our project template