Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas.
With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork
The Assistant Manager manages overall store operations and the achievement of company goals and directives.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Provide a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all calls and pages are answered promptly, courteously and effectively.
- Work to resolve all customer issues and have Ace Retail Group's best interest taken into consideration.
- Possess excellent product knowledge and knowledge of store layout and location of products.
- Ensure a positive, professional and safe work environment for all associates.
- Assist with the implementation of Store Support Center programs.
- Ensure successful Loss Prevention, Safety and Internal Audits.
- Work with General Manager on all aspects of running the store.
- Communicate issues to the appropriate Store Support Center department with General Manager approval.
- Assist with special projects within the district as set forth by the District Manager.
- Implement new Standard Operating Procedures for store execution.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom and outdoor merchandise areas.
- Ensure that weekly price changes and label updates are completed timely and accurately.
- Oversee all associate functions including training, maintenance, audits, and reports.
- Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
- Visit competition to be familiar with what they are doing.
- WINNING
- In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
- EXCELLENCE
- Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
- LOVE
- Love the people, love the work and love the results.
- INTEGRITY
- For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
- GRATITUDE
- We recognize that we are blessed to be in the business of serving others.
- HUMILITY
- We strive for greatness with a humble, modest, and respectful attitude.
- TEAMWORK
- We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.
- Ability to read and interpret documents such as safety rules, manufacture assembly directions, operating and maintenance instructions and procedure manuals.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
- Ability to foster teamwork and collaboration and motivate others both internal and external to perform enthusiastically.
- Standing, walking, bending, lifting (up to 50lbs) regularly, and lifting (up to 100lbs) occasionally with assistance, and climbing.