Key Responsibilities
Payoff, HOA & Lien Processing
- Order payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
- Proactively monitor outstanding requests, follow up as needed, and escalate delays to protect closing timelines.
- Maintain accurate, up-to-date file documentation and status tracking within required systems.
Operational & Customer Service Excellence
- Deliver superior customer service to internal market brands and external transaction partners.
- Maintain organized, compliant, and audit-ready files in accordance with NOC standards and procedures.
- Effectively manage multiple files and competing deadlines in a high-volume, deadline-driven environment.
- Support operational efficiency by adhering to standardized workflows, identifying potential issues early, and escalating concerns appropriately.
Qualifications & Requirements
Required Skills & Competencies
- Strong ability to comprehend, interpret, and draft clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
- Excellent verbal and written communication skills with strong interpersonal and customer service abilities.
- Demonstrated commitment to service excellence and responsiveness.
- High level of organization with exceptional attention to detail and accuracy.
- Proven ability to meet deadlines, maintain consistent follow-through, and adhere to established procedures.
- Comfort working in a fast-paced, high-volume, production-oriented environment.
Preferred Qualifications
- One (1) year of experience in escrow, title, real estate, or mortgage operations.
- Familiarity with escrow and title systems, workflow tools, and document management platforms.
- Experience handling payoff demands, HOA demands, and common title-related liens.