Agent Experience Manager

What We're Looking For: - 2-3 years of experience in customer service, training, office management, hospitality, or operations - Previous experience in real estate a plus - Previous experience with live or virtual training a plus - Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus - Passion for supporting and serving agents trying to grow their businesses - The ability to establish credibility with key agent decision-makers and influencers - Great listening skills, connects well with others, and is empathetic of the customer's pain points - A passion for creating community within a space; you encourage in-office interaction, bonding and engagement - Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly - Skilled communicator with great interpersonal skills, ability to build and manage relationships - Meticulous attention to detail, highly organized - Strong creative writing skills and eye for design - Ability to work in the office during standard operating hours - Ability to lift up to 25 lbs

Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good - faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity.

Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements. Perks that You Need to Know About: Participation in our incentive programs (which may include eligible cash, equity, or commissions).

Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility.

As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants Los Angeles County Fair Chance Notice