Technical Support Specialist (API, ETL, Java, C#), AVP - Charles River Development

The Post-Production Technical Support Specialist (PPTSS) supports customer post-go-live of the Charles River Investment Management Solution (CRIMS) product. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, testing technical workflows and resolving issues.

The Specialist will liaise with other Charles River Support team and Product resources to troubleshoot application issues and to determine the optimal technical solution. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor.

This role is a highly technical role and spans XML messaging, Charles River web services API, ETL tool usage, Java and/or C# programming, and database administration tasks.

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

• Lead and manage multiple technical initiatives, potentially on multiple tasks simultaneously.

• Develop with a result-driven approach while maintaining tight schedules.

• Participate in functional and technical requirements gathering and review

• Collaborate with team members including business analysts, project managers, and customer staff

• Serve as a technical expert in implementation or supporting projects

• SOAP/XML and messaging software like MQ Series, MSMQ, Sonic MQ, Open JMS, Kafka

• In-depth knowledge of one of the following RDBMS: Oracle or MS SQL Server

• Ability to work in a dynamic, fast-paced, team environment.

• Experience in methodology-based solution delivery and managing customers’ expectations.

• Problem solving skills and ability to recognize long term solutions across multiple projects.

• Must be detail-oriented and have the ability to multi-task.

• Self-starter, able to work both independently and as part of a team.

• Excellent communication skills (verbal and written); good interpersonal skills; ability to gather and understand requirements in the financial sector; solid client interaction skills.

• A BA/BS degree in a business or technical field including Finance, Economics, Engineering or Computer Science.

• A minimum of 5 + years of progressively responsible experience in the Financial / Software Services industry (Financial market information systems background preferred)

• The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients. Travel of 25-35% is typical and but may exceed that in any given year.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

Join us in shaping the future.