Description of Job Duties/Responsibilities:
- Serve as Requirements Manager and the team leader for TAT and the WfM Team.
- Manage customer ServiceNow (locally called HelpNow) Requested Items (RITMs), requirements management, and workflows.
- Lead requirements elicitation, analysis, validation, prioritization, and adjudication activities, including assessing customer requests for technical feasibility, operational impacts, scope, risks, dependencies, and alignment with stakeholder, business, functional, and technical requirements.
- Ensure requirements align with enterprise architecture, service catalogs, contract scope, and mission needs.
- Ensure requirements traceability throughout the requirements lifecycle.
- Coordinate Technical Exchange Meetings (TEMs), customer working groups, and technical review sessions.
- Facilitate and coordinate communication and collaboration among customers, network engineering, architecture, operations, cybersecurity, service delivery organizations, and external providers to support successful planning, implementation, and operational outcomes.
- Develop requirements management artifacts as appropriate.
- Coordinate Standard Service Requests (HelpNow RITMs), Requests for Change (RFCs), HelpNow Non-Standard Service Requests (NSSR) RITMs, and associated implementation activities.
- Prepare briefings, dashboards, decision papers, reports, and executive-level presentations.
- Support engineering review boards, readiness reviews, and customer governance boards.
- Support collection, analysis, and reporting of program metrics and performance data.
- Develop and maintain process documentation, standard operating procedures, and workflow documentation.
- Leverage AT&T and Government customer-approved AI and automation capabilities to improve workflow efficiency and requirements processing.
- Recommend process improvements that enhance quality, timeliness, and customer satisfaction.
- Support Service Level Objectives (SLOs) and Service Level Agreement (SLA) performance requirements.
- Apply PMI project management, IT service management, and INCOSE requirements management best practices.
- Perform additional duties as assigned.
Required Clearance: TS SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications:
- Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years of experience, Master’s and 10 years, Bachelor’s and 12 years, Associate’s and 14 years, or High School Diploma and 16 years.
- Strong knowledge of enterprise IT, network infrastructure, cloud/hybrid cloud, and data center environments, including support for Intelligence Community, National Security, or mission-critical government communications programs.
- Demonstrated experience managing technical projects, programs, requirements, service delivery efforts, and/or complex implementations in large enterprise IT and network environments while coordinating with multiple stakeholders and service providers.
- Experience coordinating and collaborating across engineering, operations, cybersecurity, customer, and other stakeholder organizations to achieve mission and program objectives.
- Experience facilitating meetings, technical discussions, project reviews, governance boards, customer engagements, and executive-level communications.
- Experience leveraging AI-enabled capabilities to improve project management, requirements management, workflow efficiency, and decision-making processes.
- Strong analytical, problem-solving, organizational, multitasking, and prioritization skills, with exceptional attention to detail and commitment to quality deliverables.
- Excellent verbal and written communication skills, including the ability to develop executive briefings, reports, dashboards, metrics, performance reports, plans, procedures, and project documentation to support program management and customer decision-making.
- Proficiency with Microsoft Office Suite, ServiceNow, and/or similar ITSM/workflow management tools.
- Proven ability to work effectively in professional team environments and deliver high-quality results in complex, fast-paced settings.
Desired Qualifications:
- Project Management Professional (PMP) certification from PMI (CAPM acceptable).
- Experience leading requirements management activities within U.S. Government, Intelligence Community, National Security, or large-scale enterprise IT environments.
- Experience supporting requirements-focused technical reviews, including System Requirements Reviews (SRR), Technical Requirements Reviews (TRR), Engineering Design Reviews (EDR), and Operational Readiness Reviews (ORR).
- Experience implementing requirements management and traceability processes aligned with industry systems engineering best practices (e.g., INCOSE guidance).
- ITIL Foundation certification or higher and experience applying IT service management practices in enterprise environments.
- Enterprise networking knowledge, including network infrastructure, connectivity services, and related engineering concepts (e.g., CCNP or equivalent experience).
Our Requirements Manager/Senior Project Manager (IT-IA-IM Program Project Management Level III) (Government) earns $98,100 - $216,703 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone