Customer Experience Coach

Location: Richardson, TX Employment Type : Full-Time

Compensation: $23–$30/hr + quarterly performance based bonuses.

Help people move forward while building a meaningful career.

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

💡 No specialized industry experience required. We provide full paid training so you feel confident in the role.

As a Customer Experience Coach , you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

• Provide one-on-one support during scheduled program sessions

• Operate and monitor specialized program tools and technology (training provided)

• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises

• Maintain accurate session notes and share updates with team members

• Ensure each participant’s experience is professional, supportive, and respectful

• Follow established processes and standards to maintain a consistent experience

• 2+ years of full-time professional experience in any industry

• CHar and professional verbal and written communication skills

• Experience in customer service, hospitality, retail, education, or caregiving roles

• Comfort working closely with individuals in a service-focused environment

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Location: Richardson, TX Employment Type : Full-Time

Compensation: $23–$30/hr + quarterly performance based bonuses.

Help people move forward while building a meaningful career.

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

💡 No specialized industry experience required. We provide full paid training so you feel confident in the role.

As a Customer Experience Coach , you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

• Provide one-on-one support during scheduled program sessions

• Operate and monitor specialized program tools and technology (training provided)

• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises

• Maintain accurate session notes and share updates with team members

• Ensure each participant’s experience is professional, supportive, and respectful

• Follow established processes and standards to maintain a consistent experience

• 2+ years of full-time professional experience in any industry

• CHar and professional verbal and written communication skills

• Experience in customer service, hospitality, retail, education, or caregiving roles

• Comfort working closely with individuals in a service-focused environment

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.