This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers.
Responsibilities
- Provide technical support through inbound phone calls and live chat.
- Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals.
- Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software.
- Guide customers through installation, configuration, compatibility, and troubleshooting steps.
- Identify defective products and assist with warranty or replacement processes.
- Accurately document customer interactions and troubleshooting performed.
- Escalate complex or unresolved issues when necessary.
- Maintain strong productivity, documentation, and customer satisfaction results.
Required Skills
- Hands-on experience building, upgrading, or repairing desktop computers.
- Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures.
- Strong verbal and written communication skills.
- Ability to explain technical information clearly to customers of all experience levels.
- Strong troubleshooting, problem-solving, and multitasking abilities.
- Ability to remain patient and professional during difficult customer interactions.
- Ability to work on-site in Milpitas, California.
Preferred Qualifications
- Previous technical support, help desk, computer repair, or customer service experience.
- Familiarity with CORSAIR hardware and software.
- Experience supporting customers through phone, chat, or ticketing systems.
- Experience using Oracle or similar customer service and order-management systems is a plus.