Software Engineer

What You'll Do - Build and extend AI agent capabilities across service, claims, and operations on industry leading conversational AI platforms - Develop and maintain APIs that connect AI vendors to Salesforce, Snapsheet, NICE, and Auth0 - Participate in vendor evaluation spikes - build proofs-of-concept, document findings, and contribute to go/no-go decisions on new platforms - Build data export pipelines from AI vendor platforms into the data warehouse, designed with downstream analytics consumption in mind - Instrument your integrations with meaningful metrics and contribute to cost-to-serve reporting - Contribute to go-live operations: routing configuration, traffic management, and fallback validation - Participate in OnCall rotation for incidents during US business hours - Grow under the mentorship of senior and staff engineers you collaborate with daily Must Haves - 3+ years of backend engineering experience - Proficiency in TypeScript/Node.js and/or Python - these are the primary languages of the stack - Demonstrated experience building and consuming RESTful APIs in service-oriented architectures - Postgres or equivalent relational database experience - AWS experience (general cloud infrastructure, deployment, and tooling) - Comfort working with third-party vendor SDKs and APIs, including ones with limited or evolving documentation - Strong debugging instincts across distributed and multi-service systems - Familiarity with test-driven development principles; eager to grow into owning integration and contract test coverage - Metric-driven mindset - you measure the impact of what you ship and design systems with observability in mind - Bachelor's degree or equivalent in Computer Science, Software Engineering, or a related technical field Nice to Haves - Prior experience in insurance, Insurtech, or adjacent regulated industries - Salesforce integration experience - Experience with NICE CXOne or other contact center platforms - Familiarity with conversational AI platforms Benefits and Perks Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with: - Healthy Hippos

Benefits - Multiple medical plan options, 100% covered dental and vision for you and your family, and a wellness program that rewards healthy habits. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) - Equity - This position is eligible for equity

compensation - Training and Career Growth - Training and internal career growth opportunities - Flexible Time Off - You know when and how you should recharge - Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers - Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known. Hippo CCPA