System Reliability & Support Specialist - Production Support

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Systems Reliability Support Specialist, within PNC's IT, Site Reliability Engineering Center (SRC) you will work from one of PNC's IT Hubs: Cleveland, Ohio; Pittsburgh, Pennsylvania, Dallas, Texas; Birmingham, Alabama, Denver, Colorado or Phoenix, Arizona.

Experience with multiple technologies with the capacity to learn new technologies: Linux, SQL, Log aggregation querying, Java debugging, python debugging , Mongo DB, Hadoop, Big Data Pipelines. Kubernetes/Pod orchestration, Systems networking / Security.

Experience with these technologies are a plus: ETL knowledge, SAFe methodology, Mainframe, additional DBs (Oracle, SQL, Kafka, Mongo, etc) and Ansible.

Position supports PNC's Site Reliability Engineering Center and involves participating on a team rotation schedule for off hour critical incidents.

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Preferred Skills Application Development, Business Management, Customer Solutions, Debugging, Design, Group Problem Solving, Java, Linux, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) Design

Competencies Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Generally, this opening is expected to be posted for two business days from 07/24/2026, although it may be longer with business discretion.