Field Service Engineer- Boston

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

• Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.

• Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.

• Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

• Education: Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field; OR equivalent military training; OR Associate's degree with 2+ years work experience.

• Years of experience : 1+ years of experience in field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment.

• Other essential skill : Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory, biotechnology, or related technical equipment using established procedures and documented processes.

• Ability to travel up to 35%, including overnight travel, within the assigned territory.

• Must have a valid driver’s license with an acceptable driving record.

• Diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.

• Supporting laboratory, biotechnology, bioprocessing, or medical equipment in a customer-facing environment.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice.

Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range $68,000.00 - $71,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.