The Senior Project Manager is responsible for leading complex, cross functional initiatives that drive strategic, regulatory, operational, and client/colleague experience outcomes across Private Bank and Private Wealth. This role partners with business leaders in Private Bank & Private Wealth as well as across the CFG organization, technology, risk and operations to deliver projects that enhance client experience, improve internal capabilities, strengthen risk management, and support the business growth strategy.
The role drives planning, execution, governance, and stakeholder alignment while applying project delivery practices and operating with significant autonomy. The ideal candidate thrives in complex environments and excels at leading through influence across cross-functional teams.
The Senior Project Manager ensures projects are delivered on time, within scope, and within budget while maintaining alignment with regulatory requirements, enterprise governance, and organizational priorities. The ideal candidate thrives in complex environments and excels at leading through influence across cross-functional teams.
- Lead end-to-end delivery of complex projects across business, operations, and risk functions.
- Develop and manage detailed project plans, timelines, milestones, and deliverables.
- Define project scope, objectives, success criteria, and measurable outcomes aligned with business goals.
- Manage project budgets, resource allocation, and project financials.
- Identify risks, issues, and dependencies and implement mitigation strategies.
- Convert strategic objectives into clear, actionable plans with defined milestones, deliverables, and success metrics.
- Establish alignment on scope, roles, and accountability across stakeholders.
- Lead end-to-end execution initiative project planning, ensuring delivery on time, within scope, and to defined quality expectations.
- Maintain rigorous control over plans, risks to delivery, issues, and dependencies.
- Create and support project documentation, reporting, and compliance with governance standards.
- Apply consistent project management practices across initiatives.
- Coordinate with stakeholders, clients, and senior management to ensure project goals are met and expectations are aligned.
- Partner with senior leaders, product owners, and functional stakeholders to define project goals and priorities.
- Facilitate cross-functional collaboration between business units, technology teams, and external partners.
- Provide clear and consistent communication to stakeholders, including executive updates and status reporting.
- Manage stakeholder expectations and ensure alignment across multiple business areas.
- Drive timely resolution of issues and escalate appropriately.
- Communicate risks and tradeoffs in terms of business and financial impact.
- Ensure adherence to enterprise project governance standards, regulatory requirements, and internal controls.
- Maintain project documentation including charters, risk logs, change requests, and decision logs.
- Support regulatory, compliance, and audit requirements as they relate to project execution.
- Translate delivery progress into clear, concise, executive-ready updates.
- Support governance forums with actionable insights and decision points.
- Drive initiatives that support client experience improvements, operational efficiency, and new product capabilities.
- Coordinate with program managers and leadership to ensure alignment with enterprise strategic priorities.
- Identify opportunities to streamline processes, improve delivery methodologies, and enhance project outcomes.
- Partner with business leaders to reinforce new processes and ways of working.
- Identify and mitigate adoption risks to ensure sustained outcome.
- Maintain alignment on objectives, timelines, and accountability.
- Strong stakeholder management across executives, operations, technology, vendors, and frontline teams
- Ability to influence without authority and drive accountability across matrixed organizations.
- Proven ability to navigate conflict and competing priorities with credibility and composure.
- Skilled in facilitating decisions in ambiguous or evolving environments.
- Build trust and drive accountability across matrixed teams.
- Bachelor’s degree in business, Finance, risk, or related field.
- 5–10+ years of project management experience, preferably within banking, wealth management, or financial services.
- Proven ability to manage complex cross-functional projects involving business and technology stakeholders.
- Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid).
- Experience managing project budgets, timelines, and risk mitigation.
- Strong communication, leadership, and stakeholder management skills.
- Project Management Professional (PMP), Agile, Six Sigma or Scrum certification.
- Experience with banking platforms, or financial technology initiatives.
- Knowledge of regulatory frameworks impacting financial institutions.
- Experience supporting client experience, banker experience, or operational transformation initiatives.
- Proficiency in project management software, Gantt charts, and portfolio management tool
- Ability to manage multiple high-priority projects simultaneously.
- Delivery of projects on time, within scope, within budget with strong execution discipline and minimal delivery risk
- Manage cross-functional teams with clarity, alignment, and accountability.
- Achievement of business and client outcomes tied to initiatives.
- Effective management of stakeholders and cross-functional team
The salary range for this position is $123,000 - $159,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.