The Vice President of Revenue Operations owns the end-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit. Reporting to the Senior Vice President of Sales, this role is best understood as a commercial systems and operational transformation leader, sitting at the intersection of Sales, Operations, Finance, and Technology.
This role will manage a team that works across deal desk, commercial revenue operations, salesforce/CRM, billing care, and order management. What You Own Commercial Systems & Data Foundation
- Own the end-to-end Salesforce platform (Sales Cloud and Service Cloud) as the business's core commercial system
- Lead the Salesforce organization (via a direct SFDC leader), ensuring strong platform governance, delivery, and adoption
- Own the strategy, prioritization, and roadmap for Salesforce and the broader revenue technology ecosystem (CPQ, CLM, billing integrations)
- Establish Salesforce as the single source of truth for customer, pipeline, service, and revenue data
- Drive data integrity, standardization, and operational discipline across all revenue workflows
- Stabilize, simplify, and integrate core commercial systems in partnership with Technology and Transformation teams Quote-to-Revenue Execution
- Own and standardize end-to-end quote-to-revenue processes
- Govern Deal Desk, pricing, discounting, and approval frameworks
- Establish clear SLAs, process ownership, and execution accountability
- Drive improvements in cycle time, process efficiency, and execution consistency Pipeline & Forecasting Governance
- Own forecasting methodology, pipeline standards, and inspection cadence
- Establish a single, trusted forecasting model used by both Sales and Finance
- Drive pipeline health, deal progression, and risk visibility across all segments Revenue Integrity (with Finance)
- Own operational alignment across pipeline, billing, and revenue realization
- Ensure rigor across pricing, discounting, billing accuracy, and collections handoffs
- Work closely with Finance and Global Financial Services (GFS) to minimize revenue leakage and ensure compliance
- Bring structure and visibility to revenue workflows spanning contract → invoice → cash Transformation Execution
- Lead global standardization across systems and commercial processes
- Drive change management, adoption, and operating discipline across a matrixed organization
- Prioritize and execute against high-impact improvements quickly, even in imperfect conditions
- Lead modernization & automation around forecasting, pipeline management, and the GTM technology stack Who you Collaborate With
- Sales Leadership: Pipeline execution, forecasting inputs, performance management
- Finance & Revenue Accounting: Revenue recognition, financial alignment, audit readiness
- Global Financial Services (GFS): Invoicing, AR, and collections execution
- Global Business Transformation (GBT): System modernization and enterprise initiatives
- Sales Strategy & Enablement: Tool adoption, sales programs, and methodology
- 15+ years in Revenue Operations, Commercial Operations, or Sales Technology leadership
- Proven track record of leading transformation in complex, global organizations
- Deep, hands-on expertise in:
- Salesforce (Sales Cloud and Service Cloud)
- CPQ and CLM systems
- Billing operations, contracts, and revenue workflows
- Strong financial acumen with close partnership to Finance and Revenue Accounting
- Demonstrated ability to define strategy and drive execution
- Experience leading global, cross-functional teams in matrixed environments Success in the First 12 Months
- Establish a trusted, unified forecasting model adopted by Sales and Finance
- Stabilize and standardize quote-to-revenue processes end to end so automation can happen
- Deliver measurable improvements in pipeline conversion, deal velocity, and forecast reliability
- Drive significant gains in data quality, system adoption, and process consistency
- Improved KPIs such as Data Trust score, Pipeline Hygiene Score, Forecast Accuracy, Quote-to-Cash System Creation, among others.