Night Auditor - National Center for Employee Development (NCED)

The Hospitality Worker III is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Front Desk Lead Worker may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

- Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks

- Trains and guides guest service staff on job duties, customer service, systems, and procedures

- Greet and provide customer service to guests while anticipating their needs

- Operate a register and/or software system to complete cash and credit card transactions

- Answers phone calls and emails and delivers messages as needed

- Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.

- Demonstrates interpersonal and communication skills, both verbal and written

- Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).