Customer Support
- Serve as the primary contact for lighting-related customer inquiries.
- Provide timely support on product selection, pricing, availability, lead times, and order status.
- Build strong relationships with customers, manufacturers, and the our clients sales team.
Quotations & Lighting Take-Offs
- Prepare accurate lighting quotations.
- Perform lighting take-offs from plans and specifications.
- Coordinate project pricing and registrations.
- Follow up on quotations and support project opportunities.
Project & Order Management
- Manage lighting projects from quotation through final shipment.
- Process customer purchase orders and manufacturer orders.
- Monitor order status, communicate updates, and resolve issues.
- Maintain accurate project documentation throughout the project lifecycle.
Sales Support
- Partner with outside sales representatives to support customer projects.
- Provide technical product support and manufacturer coordination.
- Maintain accurate project and customer information in Salesforce.
Product Knowledge
- Develop expertise in assigned lighting manufacturers and products.
- Participate in ongoing manufacturer training and stay current on industry trends.
Key Deliverables
- Excellent customer service and responsiveness.
- Successful management of lighting projects from quote to completion.
- Timely and accurate order processing.
- Strong customer and manufacturer relationships.
- Accurate Salesforce and project documentation.
- Accurate lighting take-offs and quotations.
All your information will be kept confidential according to EEO guidelines.