Responsibilities
- Lead a portfolio of protocol clients across both pre and post TGE.
- Manage ongoing operational needs — data changes, adding users, bug fixes, and other day-to-day requests — with rigor across a portfolio scaling toward ~25 companies / ~2,000 users.
- Collaborate with the broader organization and engineering to own client requests, feature requests, and bug resolution.
- Deliver status updates back to clients and coordinate with sales to identify and convert investor prospects.
Requirements
- Drive operational and data execution — take in client spreadsheets, act as a temporary data admin, and upload, review, and validate client data for accuracy.
- Build and configure the series of complex APIs that connect the platform to clients' custody accounts.
- Communicate client reported bugs / needs directly with engineering team as primary point of contact.
- Prior experience at a custody provider, exchange, or token infrastructure company.
- Experience working alongside sales teams on prospect conversion.
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)
- Listen to clients through a high cadence of meetings (typically 10–20 in the first quarter of a new engagement), surfacing issues early and discovering new opportunities.
- Contribute commercial impact by upselling investor-facing products and expanding existing relationships.
- Coordinate with existing CX, Custody, and Protocol team members for a mix of integrated service delivery.
Preferred qualifications
- A crypto background, with the ability to speak credibly with protocol teams and token issuers and familiarity with tokens, vesting, and custody concepts.
- A blend of client-facing experience (customer success, account management, or sales) and technical/operational execution ability.
- Strong data and spreadsheet skills, with comfort performing data validation and quality control.
- Experience with API configuration or technical integration work.
- Strong communication skills, able to manage a high meeting volume and multiple concurrent client relationships.
- A high level of organization and reliability under a heavy volume of concurrent relationship and operational tasks.
- Commercial instinct — able to spot expansion, upsell, and conversion opportunities in the natural course of client work.
who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer.
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