Field Service Engineer II (SDB/SEM) Madison, WI - REMOTE

Environmental Conditions Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Territory: The ideal candidate will reside within the assigned territory (WI), with a strong preference for candidates based in Madison, WI within one hour of a major airport. This role requires up to 75% travel .

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order

• Provide diagnosis and repair support for customers and other field personnel

• Cultivate and develop positive working relationships with customers, system users, and company personnel

• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel

• Provide training to customers and users on system maintenance

• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

• Provide guidance for various reports including identifying and isolating outstanding problems with the system

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

• Bachelor's degree and 3+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM , TEM , FIB , or similar systems.

• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.

• Excellent interpersonal communication skills; must have a professional working proficiency in English

• Consistent record of fixing sophisticated systems and subsystems down to the component level

• Must have ability to acquire a valid passport and travel regionally and internationally as required

• Physical requirements include the ability to lift up to 50 lbs.