Director, Plaintiff Experience

We're Looking For - At least five years of experience in personal injury law. - Deep fluency in personal injury intake and the nuances that determine case strength, including liability, injury, treatment, representation status, insurance, collectibility, timing, and jurisdiction. - Demonstrated experience owning or materially improving a personal injury intake function. - Experience establishing qualification standards, quality-assurance practices, training, reporting, or performance metrics. - Experience leading an intake team, ideally across meaningful lead volume, multiple locations, jurisdictions, or a distributed workforce. - A track record of identifying operational problems and personally driving solutions through implementation. - Strong organizational and operational judgment, with the ability to bring structure to ambiguity and build processes that hold up as volume grows. - Mission-forward and genuinely motivated by improving outcomes for injured plaintiffs. - Comfortable remaining hands-on while leading the existing team and scaling a larger intake operation. - Tech-forward and able to collaborate with product and engineering teams to improve AI-supported workflows while navigating a traditional legal field.

Nice to Have - Experience standing up or significantly overhauling a personal injury intake operation, not just working within one. - Exposure to expanding plaintiff-side service offerings beyond intake. Explicitly not Required - No formal credential or paralegal certification required. Deep domain fluency on its own is enough.

Logistics - Full-time employee. - Salary range: $150,000 to $200,000, depending on experience, demonstrated scope, location, and qualifications. - Ideally based in the New York City area, with flexible hybrid expectations. - Caliber will consider exceptional candidates based elsewhere in the United States. Remote candidates must be willing to spend approximately one week per quarter working with the team in New York. - Equity will be included as part of the overall compensation package.