Program Manager Performance Improvement: Quality Management

The Program Manager Performance/Quality Improvement is responsible for the advanced planning and analytical consulting to the administrative and managerial staff of the department to ensure that the projects and priorities of continuous improvement are carried out to completion.

The Program Manager is also responsible for establishing and continuing effective operational improvement efforts to ensure the development and growth are both efficient, effective, and established on sound processes. Interacts daily with leaders, to identify, define and manage opportunities to improve strategic, financial and operation performance for continuous improvement while helping create a strategic approach to produce and establish extraordinary improvement as a foundation for continued growth.

The responsibilities of this role are to rally the leaders in a spirit of continuous improvement and energize the continued rapid growth and expansion, tracking department formation, leading programs and projects, helping to organize and lead efforts for improvement and growth.

Quality Management: Responsible for establishing and continuing effective quality improvement efforts to achieve organizational performance goals and national top decile performance in clinical excellence.

Quality improvements may be small or large scale and are in alignment with Hoag’s strategic goals, for example addressing 30-day readmissions and mortality reduction.

The Quality Improvement Manager may apply Lean, Six Sigma, and other quality improvement methodologies to deliver results.

Coaches and trains teams in the utilization of improvement tools and implementation of improvements.

Manages plans and develops guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals.

Interacts daily with leaders, to identify, define, and manage opportunities to improve quality while helping create a strategic approach to produce and establish extraordinary improvement.

The Program Manager Quality Improvement collaborates to lead and organize efforts for continuous clinical improvement.

• Bachelor’s degree in Industrial Engineering, Business/Healthcare Administration or equivalent Medical Foundation, Physician Practice or Health Plan related experience

• Advanced training or experience in performing statistical, financial and strategic analysis

• Five years experience in performance/process improvement projects including but not limited to Lean, Six Sigma methodologies

• Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA

• Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

• Master’s degree in Industrial Engineering, Business/Healthcare Administration

• Consulting experience

• Experience managing healthcare-related projects and familiarity with healthcare provider industry

• Quality Management: Seven-years experience in performance/process improvement projects preferred. Master’s degree in Healthcare Administration or Public Health preferred.