Assistant Front Office Manager - Conrad Los Angeles

what you'll do every time you come to work! As an Assistant Front Office Manager , you're not just helping oversee daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

- Hospitality - We're passionate about delivering exceptional guest experiences. - Integrity - We do the right thing, all the time. - Leadership - We're leaders in our industry and in our communities. - Teamwork - We're team players in everything we do. - Ownership - We're the owners of our actions and decisions. - Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

- Quality - Productivity - Dependability - Customer Focus - Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The

Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

- Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $72,000 - $78,000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

- Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff.

Monitor lobby traffic and make staffing adjustments as required. - Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests. - Compute daily payroll, schedules, and other reports.

Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures. - Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment. What It Takes to Make the Stay

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

• Hospitality
• We're passionate about delivering exceptional guest experiences.
• Integrity
• We do the right thing, all the time.
• Leadership
• We're leaders in our industry and in our communities.
• Teamwork
• We're team players in everything we do.
• Ownership
• We're the owners of our actions and decisions.
• Now
• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .

Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits

• Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $72,000 - $78,000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Here's what you'll do during a typical day:

• Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required.
• Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests.
• Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
• Manage Front Office staff, resolve guest concerns, and implement resolutions by using discretion and judgment.