Analyst - Mortgage Complaints & UDAAP Testing

Analyst - Mortgage Complaints & UDAAP Testing Job Locations US-Remote ID 2022-1640 Category Consulting Type Project-Based Employee Service Areas RCMOS Overview Treliant is an essential consulting firm serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally.

We believe in championing every voice and ensuring everyone’s full potential. Treliant is looking for Analysts to focus on testing mortgage complaints and UDAAP related issues with key banking clients.

Responsibilities While the scope of each project may be different, your duties & responsibilities may include: Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call Identify whether calls constitute a complaints accordance with specified definitions Identify whether there may be UDAAP/UDAP concerns Update testing systems to report identified observations, errors and failures Explain and support findings Contribute to the regular status reporting Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work Qualifications 5+ years of relevant or applicable work experience Bachelor’s degree from an accredited college or university Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations Proficiency with Black Knight’s MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills are a plus) Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity Ability to analyze complex problems using data from multiple sources Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally Ability to communicate with confidence and demonstrate social awareness Strong collaborative and interpersonal skills Benefits Primary Location: Remote Primary Location Salary Range: $25/hr - $75/hr Treliant offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefit package that reflects our commitment to creating a diverse and supportive workplace.