Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally
Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals
Partner with perioperative leadership to translate clinical needs into optimized workflows, driving decisions and stakeholder alignment at every stage of the implementation
Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes
Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs
Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization
Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live
Navigate complex data sets to troubleshoot issues, validate inputs, and support implementation decisions
Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.)
Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live
Travel up to 20–50% to customer sites
Bachelor's degree or equivalent years of related experience
3+ years of professional experience in a client- or customer-facing role within healthcare (e.g., consulting, implementation, hospital operations)
Strong analytical and data-driven problem-solving skills; experience working with complex datasets
Experience working with healthcare IT systems and data (EHR familiarity preferred)
Experience working with executive-level stakeholders and driving alignment in complex environments
Experience working with cross-functional teams (product, engineering, clinical)
A maniacal obsession with customer success—you take ownership and move quickly to solve problems
Excellent communication, facilitation, and stakeholder management skills
Strong project management skills, including managing multiple workstreams and coordinating cross-functional teams with high attention to detail and organization
Strong familiarity with project management tools and best practices
Experience working in perioperative or surgical environments
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