Sr. Front Desk Hospitality Agent

Our Senior Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Senior Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests.

This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

• Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision.

• Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents.

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce.

The pay range for this role is between $44,978.00 - $47,840.00 annually. Actual pay within the range is dependent on multiple factors, including your geographic location. Equity, benefits, and discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range.