Responsibilities
- Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).
- Direct the daily workflow of the Regional FSE team, overseeing performance management, career development, resource allocation, and team building.
- Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.
- Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.
- Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.
- Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.
- Support operational needs by traveling occasionally, with travel requirements of up to 25%
Requirements
- Bachelor’s degree in Electrical, Computer, Mechanical, or Automotive Engineering
- At least 8 years of relevant experience in transportation, aerospace, or autonomous vehicles, with hands-on exposure to sensors
- Understanding of vehicle hardware/software architectures, including communications, diagnostics, and safe troubleshooting of low/high voltage systems Unified Diagnostic Services (UDS), and how to safely troubleshoot
- Proven ability to perform holistic system-level problem solving and drive issues down to root cause at the component level
- Experience reading and interpreting schematics, electrical diagrams, and connector end views/pinouts
- Experience with electric vehicle technology.
- Experience with remotely supporting vehicle troubleshooting.
- Knowledge of vehicle systems and diagnostics tools.
The Senior Fleet Support Engineer on the Vehicle Development team is a critical, hands-on technical expert responsible for maximizing the operational uptime and reliability of our regional robotaxi fleet. This role serves as the first line of escalation for complex, on-site technical issues covering all major vehicle systems.