Box Office Ticket Agent - Theatre at Resorts World (Part-Time)

The Box Office Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

The Box Office Ticket Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

• Follow cash handling and inventory procedures to ensure security of assets and inventory.

• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.

• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.

• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.

• A minimum education level of: High School Diploma or its equivalency

• Good communication skills to effectively communicate with customers and co-workers

• Available to work flexible hours, including nights and weekends

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.