Hotel Front Desk Agent Bilingual (English & Spanish) (Part-time)

<p>This position is for a Customer Service Agent for the Front Desk department of LA Crystal Hotel. You must be able to speak and write fluency in English and Spanish!<br>Due to the uniqueness of our hotel's situation, our Guest Relations will need to have an entire idea of the hotel current operation situation prior to initiating a position.<br>Main Job Tasks and Responsibilities<br>

• Answer inbound calls from both internal and external callers and connect to correct department or dispatch guest requests, housekeeping needs, engineering needs or tea and restaurant reservations.<br>
• Performs all essential duties of the Front Desk Agent<br>
• Collaborates with employees from Housekeeping, Engineering, and Food &amp; Beverage closely by executing requests accurately.<br>
• Memorize and provide detailed hotel information such as outlet hours of operation, general information, driving directions, etc.<br>
• Maintains good customer relations by keeping informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses on the telephone.<br>
• Record and execute wake-up call requests<br>
• Maintain a personal log of all guest requests to be reviewed by supervisors as necessary<br>
• Maintains a friendly, cheerful and courteous demeanor at all the times<br>
• Performs other duties as assigned, requested or deemed necessary by management.<br>
• Informing front desk clerks of any changes or alterations in work situations<br>
• Assisting guests with concerns and/or complaints, taking the proper measurements to ensure guests' satisfactory<br>
• Issuing and providing guests with compensations and/or relief</p><p><strong>Requirements</strong></p><p>
• High School Diploma or equivalent.<br>
• Age 21+<br>
• Working on a flexible schedule, hours/days.

You may be required to work nights, weekends, overnight and/or holidays;<br>

• Must be able to lift at least 20 lbs and pushing, pulling, bending, stooping, upward reaching or Prolonged periods of standing and or walking<br>
• General knowledge of the Hotel departments, and their functions, and of the services and amenities available at the Hotel.<br>
• Excellent customer service and verbiage skills.<br>
• Ability to read, interpret and to readily communicate (in English), both verbally and in writing, information relating to his/her profession using proper grammar, punctuation, and spelling.<br>
• Strong organizational skills and the ability to multitask using multiple computer-based programs and interfaces.<br>
• Firm understanding of Windows-based computers, proficient typing skill (60+ WPM), and working knowledge of Microsoft Office.

The use of telephone PBX equipment, headsets, and radios is also required.</p><p><strong>Benefits</strong></p><p>

• Yearly paid time off &amp; Vacations<br>
• Complimentary stay at the hotel<br>
• Bonus and perks<br>
• etc.</p>