Customer Success Specialist

<p>ABOUT NOGIGIDDY</p><p>NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping.

We built what we wish had existed, and we hire people who actually get it.</p><p>THE ROLE</p><p>When our users have questions, run into issues, or need a hand — you're the person they count on. As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and genuine responses across email, chat, and social.

No degree required — just strong communication, patience, and a real desire to help people succeed.</p><p>RESPONSIBILITIES<br>Respond to user inquiries via email, chat, and social media channels in a timely and professional manner<br>Troubleshoot issues related to offers, account access, and platform navigation<br>Escalate complex issues to the appropriate team with full context and documentation<br>Maintain detailed records of user interactions in our support CRM<br>Identify recurring issues and report patterns to the product team<br>Contribute to the help center by writing and updating FAQ articles<br>Deliver consistently high CSAT scores through genuine, solution-focused support<br>REQUIREMENTS<br>No degree required<br>Prior customer support experience preferred but not required — we'll train you<br>Clear, empathetic written and verbal communication<br>Patient and calm under pressure — you don't match the energy of an upset user<br>Organized and able to manage a high volume of tickets without letting things slip<br>Familiarity with support tools (Zendesk, Intercom, or similar) is a plus<br>BENEFITS<br>Hourly pay of $16–$22/hr<br>Fully remote<br>Paid training on all systems and product knowledge<br>Growth path into team lead or operations roles<br>Access to the full NoGigiddy earning opportunity network</p><p>Equal Opportunity Employer.

NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.</p>