Healthcare Support Staffing

Customer Service Representative

Full-time · Bonita Springs, FL

✓ Verified live on the employer's own system · added 3803 days ago

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Junior · 2+ yrs exp

Requirements

Experience: 2+ years

Skills & tools

POS SystemsRecordkeepingCustomer ServiceTeam Leadership

Benefits — mentioned in this posting

Health, dental & vision401(k) / retirementPaid time off

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Full job description

Receive, document and respond to all contacts including member, client and pharmacy inquiries about Benecard PBF benefits, policies and procedures
Investigate and resolve member complaints and concerns in cooperation with Benecard Provider Network and other Benecard departments
Provide ongoing education and support to Benecard PBF membership or clients in regards to benefits, policies and procedures
Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete
Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy

2 years incoming Call Center experience
Critical thinking/analytical skills
Very empathetic
Leadership skills
Think out of the box
Outstanding customer service skills
Very clear and articulate (no grammar issues or slang; if they use it don't send them!)
Flexible...new location. There will be changes. They need to thrive with a changing environment
Drama Free
Motivated
Timeley
Enthusiastic
Comes with a proven track record of success
Multi-tasker
Honest with integrity
It's a career, not a job
Dependable
Mature

M-F 5 positions for 8:00 AM – 4:30 PM (THIS ORDER IS FOR THIS SHIFT)

M- F 5 positions for 9:30 AM – 6:00 PM (THIS ORDER IS FOR THIS SHIFT)

5 positions for 10:30 AM – 7:00 PM (work every Saturday 9:30 AM – 6:00 PM, off one day during the week)

Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO

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This posting was published by Healthcare Support Staffing on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.