Customer Service Representative I

• Identify problematic orders relating to fulfillment and proactively resolve to meet the customer needs and expectations
• Work cross-functionally with Customer Service to address any Sourcing/Shipping related questions
• Work on special projects that require analysis and evaluation of data
• Respond to customer email inquiries in a timely & professional manner
• Provide a high level of service both through email and the phone with a demonstrated ability to make a fan connection – top notch customer service skills
• Take responsibility for customer issues by setting clear and reasonable expectations
• Demonstrate consistency
• Develop and maintain knowledge of StubHub’s products and service. Job

Requirements:

• Demonstrate strong active listening, speaking, writing, and reading comprehension skills.
• Communicate with customers as an ambassador of StubHub.
• Demonstrate consistency by reasonably following all proper contact handling procedures.
• Demonstrate personal and professional conduct that is consistent with StubHub’s values.
• Help identify solutions to problems and provide feedback for appropriate solutions.
• Demonstrate proficiency in the technical and business skills necessary to perform all aspects of the job effectively.
• Meet or exceed team productivity, quality and team metrics.
• Must have strong ethics and discretion while handling customer information
• Must be organized and able to multi task and work effectively in a fast-paced environment
• A positive “can-do” attitude
• Continual display of initiative to take on additional responsibilities towards professional growth
• Must be able to interact with all levels of the company

Typing Skills and Computer Literacy assessment and have results on resume.