we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir.
As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting.
You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix.
You're proactive by nature and complacency isn't something you settle for, and it's not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps.
People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat.
What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. When you solve something new, you document it and share it because the goal isn't just to fix the problem in front of you, it's to make the whole team more capable.
You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.
The Role We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership. Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership.
That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir.
As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting.
You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix.
You're proactive by nature and complacency isn't something you settle for, and it's not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps.
People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat.
What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. When you solve something new, you document it and share it because the goal isn't just to fix the problem in front of you, it's to make the whole team more capable.
You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.
Salary The salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors.
This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
- Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance - Employees are automatically covered by Palantir's basic life, AD&D and disability insurance - Commuter
benefits - Take what you need paid time off, not accrual based - 2 weeks paid time off built into the end of each year (subject to team and business needs) - 10 paid holidays throughout the calendar year - Supportive leave of absence program including time off for military service and medical events - Paid leave for new parents and subsidized back-up care for all parents - Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation - Stipend to help with expenses that come with a new child - Employees can enroll in Palantir's 401k plan
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