Engagement Manager

- Own end-to-end account management for assigned frontier-lab customers, from opportunity scoping through project kickoff to completion.

- Translate customer requirements into well-defined human-data programs run by Scale's internal delivery operations teams.

- Manage customer communications, action items, and follow-ups across multiple concurrent projects with strong attention to detail.

- Act as a consultative thought partner to Scale's customers, shaping their needs into clear, deliverable project outcomes.

- Monitor delivery against customer throughput and quality standards, proactively flagging risks and escalating blockers with proposed solutions.

- Partner cross-functionally with operations, engineering, and planning teams to improve delivery efficiency and drive better customer outcomes.

- 3+ years of work experience in consulting, technical program management, or project management.

- Experience in a high-growth environment, working cross-functionally and wearing multiple hats.

- A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)

- Enough understanding of the ML training lifecycle to discuss use cases meaningfully with technical customers - or a clear ability to learn it quickly.