Records Analyst Supervisor (Central Warrants)

Job Summary Join the Travis County Sheriff's Office in the heart of Austin. Competitive county pay, retirement, and comprehensive benefits. Supervise a small team of Records Analysts and Records Analyst Associates assigned to either the evening or midnight shift in Central Warrants.

This role is 100% on site in downtown Austin. As the first dedicated supervisor for off-shift operations, you will lead warrant intake, data verification, TCIC/NCIC entry, confirmation, validation, modification, and clearing. Reporting to the Central Warrants Manager in the Technology and Compliance Division, you will make time-critical decisions that protect public safety and due process while ensuring accuracy, timeliness, and full CJIS and TCIC/TLETS compliance.

You will coach and develop an experienced team and collaborate with day-shift supervisors and the Central Warrants Manager to create or refine SOPs and improve processes. You will track KPIs, coordinate with Jail, Courts, Patrol, Constables, the District Attorney's Office, and ITS to deliver audit-ready records and seamless daily handoffs, and hire to fill vacancies as they occur.

At TCSO you will do meaningful public safety work with stable county employment, paid training and certifications, and paths to grow your careers in the heart of Austin. Distinguishing Characteristics This is the fourth in a series of four record analyst-related job classifications within the Professional Support job family.

This classification is distinguished from the Records Analyst in that incumbents typically have more experience and responsibility and supervise the Records function and staff.

Duties and Responsibilities Supervise a small team of Records Analysts and Records Analyst Associates. Set priorities, assign work, coach, evaluate performance and recommend personnel actions. Approve time and leave and manage schedules and coverage.

Lead team culture and communication: set clear expectations, run brief shift huddles and periodic 1:1s, give timely feedback and recognition, address performance or conduct issues, resolve conflicts, and uphold county policy. Lead the shift's legal orders process workflow: intake, data verification, Texas/National Crime Information Center (TCIC/NCIC) entry, confirmation, validation, modification, clearing, and archival per retention rules.

Ensure work follows Central Warrants standard operation procedures (SOPs). Partner with unit leadership to create or refine SOPs when gaps are found. Monitor queues and service levels.

Track accuracy, turnaround time, and backlog. Publish shift reports and escalate risks. Plan and oversee training for assigned staff.

Maintain training logs and competency sign-offs; assign remedial training when needed. Resolve identity issues across Records and Jail Management Systems (RMS/JMS) and the inmate/identity database (IDB). Coordinate fixes with Jail, Courts, Patrol, Constables, the District Attorney's Office, and County IT Services (ITS).

Serve as liaison with partner agencies on after-hours matters and escalations. Protect confidential records. Ensure documentation, chain of custody, and retention tagging meet policy and audit standards.

Keep the shift compliant with the Criminal Justice Information Services Security Policy (CJIS) and the Texas Law Enforcement Telecommunications System (TLETS) policies, including TCIC/NCIC policies. Ensure operator certifications are current and maintain training and audit files. Ensure confirmations and required notifications are completed and documented per SOP.

Compile shift metrics and statistics. Support internal and external audits with complete documentation. Perform related duties as assigned to sustain records integrity, service continuity, and audit readiness Minimum Requirements Education and Experience: Bachelor's degree in Records Management, Public Administration, Business Administration, Library and Information Sciences or a directly related field AND five (5) years of professional records management experience, including one (1) year of supervisory or management experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special

Requirements: All applicants are required to submit a resume with the online application. Must successfully complete TLETS/TCIC required training within six (6) months of assignment to the position if not already completed. Knowledge of: Supervisory principles, practices and techniques.

Federal, State, Local and County laws, rules, regulations and guidelines applicable to records management. Sources of information and records, including public databases, governmental statistical data, and official States, County, and City data. Standard practices and techniques of records management, including file management techniques.

Records retention schedules. Records and Information Management technologies. Computer equipment to include word processing, spreadsheets, databases and records management software applications.

Business letter writing, grammar and punctuation, and report preparation. Skill in: Interpreting a variety of instructions furnished in written, verbal, diagram or schedule form. Using basic arithmetic including calculating figures such as proportions, percentages, areas and volume.

Evaluating value and type of documents. Problem-solving and decision-making. Conducting records inventory.

Conducting research. Project management. Interacting with the public and providing customer service.

Both verbal and written communication. Ability to: Communicate effectively. Plan, assign, motivate and coordinate work of support staff.

Conduct records inventory. Train others in records management. Maintain databases.

Use and explain equipment, facilities and files. Assist in budget development process. Compile and analyze data, and to write clear and comprehensive reports, business correspondence and procedure manuals.

Read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations. Reason and make judgments and decisions. Interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

Perform in a stressful environment, while maintaining a professional manner. Research, compile, analyze, interpret and prepare a variety of memorandums or reports. Establish and maintain effective working relationships with departmental support staff, other County employees and officials, representatives of outside agencies, clientele, attorneys, judges and the general public.

Preferred Qualifications Three or more years of first-line people management in a 24/7 or high-volume public safety, court, or records environment. Proven success within teams: setting clear expectations, raising/maintaining high quality, and improving/maintaining morale with measurable results. Strong performance management skills: coaching plans, documentation, evaluations, and corrective action aligned to policy and HR.

Conflict resolution and de-escalation experience; building trust while holding standards. Change management experience: implementing new or refined SOPs, training to competency, and using KPIs to drive behavior. Interagency coordination with law enforcement partners on confirmations, transports, and extraditions.

Deep familiarity with the Texas Law Enforcement Telecommunications System (TLETS) and National Law Enforcement Telecommunications System (Nlets); 3 years prior TCIC/NCIC Full Access and/or TLETS Associate Trainer experience preferred. Terminal Agency Coordinator (TAC) or Local Agency Security Officer (LASO) training or experience preferred.

Proficiency with Records/Jail Management Systems (RMS/JMS), identity databases (IDB), and Mircosoft Excel for QA and reporting. Associate's or Bachelor's degree in criminal justice, public administration, information systems, or related field. Bilingual English-Spanish preferred.

Work Environment & Other Information Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, carrying, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting, lifting moderately heavy equipment or boxes to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 3:00 PM - 11:00 PM or 11:00 PM - 7:00 AM.

May be required to work some weekends and holidays. Location: Austin, TX Department: Sheriff Criminal, Driving, Education, and Employment Background Checks Required. Drug and Alcohol Test Required.

For updates or questions on this position, contact: Monica.Risaliti@traviscountytx.gov This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Benefits Employment at Travis County comes with a full array of benefits.

We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment. FY2026 Travis County Benefit Guide In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits. Deferred Compensation Employees may enroll in a tax- free sheltered investment plan through payroll deduction. Direct Deposit Employees may sign up for direct bank deposit.

Employee Assistance Program Travis County provides a confidential counseling and referral service free of charge to county employees and their family. Employee Organizations Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction. Employee Health & Wellness Clinic Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year. Insurance Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA).

All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO.

Other insurance benefits include $50,000 Basic Life and AD&D paid by the County. The following benefits are employee paid: Dental Vision Supplemental Life, AD&D Dependent Life Short Term Disability Long Term Disability Long Term Care New employees are covered on the first day of the month following 28 calendar days of employment.

Longevity Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification. On the regular payday on or after the employee's fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.

Parking A limited number of assigned parking spaces are available to employees in the Courthouse Complex. Personal Holidays Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis.

New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins: January - March 3 personal holidays April - June 2 personal holidays July - September 1 personal holiday October - December None New employees are eligible to take personal holidays after 90 days of employment.

Retirement Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service.

Benefits are prorated for part-time employees. Sick Leave Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work. Tuition Refund Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation Based on years of county service, regular, full-time employees earn vacation time at the following rates: 0 to 5 years 4.0 hours per pay period 6 to 10 years 4.5 hours per pay period 11 to 15 years 5.0 hours per pay period 16 to 20 years 5.5 hours per pay period 21 plus years 6.0 hours per pay period Part-time employees earn vacation leave on a pro-rated basis.

Workers' Compensation The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work. 01 This role is 100% on-site in downtown Austin. Can you work on-site with no remote option?

Yes No 02 Operations run 24/7 across three shifts (A, B, C). Can you regularly work an evening (B) or midnight (C) shift as scheduled? (Shift assignment based on operational need; shift preference considered per certified eligibility list ranking). Yes No 03 This position requires CJIS clearance and serving as backup to the Terminal Agency Coordinator (TAC).

Are you willing to obtain and maintain CJIS clearance and complete TAC training if assigned? Yes No 04 Central Warrants may require occasional after-hours calls or texts when you are off duty to resolve urgent shift issues, consistent with county policy and pay rules. Are you willing to be contacted for such issues?

Yes No 05 How many years of experience do you have in a leadership role? None 1-2 years 3-5 years 6+ years 06 What type of warrant workflow exposure do you have? Select all that apply.

TCIC/NCIC entry Intake/data verification Hit confirmation Validation Modification/ clearing None 07 What systems are you familiar with? Select all that apply. RMS JMS TLETS/NLETS IDB/ identity databases None 08 What compliance training/certifications do you have?

Select all that apply. Prior TCIC/NCIC operator TAC training/experience LASO training/experience CJIS training in last 2 years Willing to serve as TAC backup and complete TAC training None 09 You inherit a seasoned team with uneven quality and low morale. What is your focu