Customer Service Representative (Flexible Working Hours)

What You'll Be Doing (Besides Being the Friendly Face Everyone Remembers): Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding). Answering phones with a smile in your voice and multi-tasking like a pro. Touring new clients through the facility and selling the services that keep tails wagging.

Ensuring up-to-date vaccinations are on file-because safety first. Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat). Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.

Responding to complaints with patience and professionalism- even when it's clearly the cat's fault. Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher. Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.

Jumping in to support other team members whenever needed. We're all in this together. Other duties as assigned. 🐾

What You Bring to the Table: You're a people-person and a pet-person. Previous experience in customer service or retail? Heck yes.

You've got solid communication chops-phone, in-person, email, you name it. Multi-line phones and computer systems don't scare you. You're cool under pressure and know how to keep things professional (even when someone's barking-and we don't mean the dog).

You solve problems faster than a lab chasing a tennis ball. High school diploma or equivalent required. 1-2+ years of customer service experience preferred.

If you've got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag-we're saving you a spot. Must be available for AM and PM shifts. Weekend and Holiday availability required.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities.

If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics.

Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more.

By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.