Product and Technology Enablement Lead

- Own the vision, strategy, and roadmap for Product & Technology onboarding across all product, engineering and technical functions.

- Continuously evolve onboarding to reflect organizational growth, structural changes, new technologies, development process changes and business priorities.

- Develop scalable onboarding experiences that reduce time-to-productivity while creating a consistent new hire experience.

- Partner with Product and Technology leadership to define role-specific learning paths and success milestones.

- Manage the onboarding curriculum, facilitator network, documentation, and program operations.

- Analyze onboarding outcomes and use data to improve the experience over time.

- Serve as the learning partner for the Product & Technology organizations, consulting with leaders on capability development and performance needs.

- Design and deliver learning solutions that support new tools, platforms, processes, and organizational initiatives, including the company's transition to a new squad operating model.

- Build repeatable enablement programs for technology changes, system implementations, process improvements, and operational excellence initiatives.

- Create learning journeys that support employees throughout their lifecycle, not just during onboarding.

- Develop scalable resources including self-service content, workshops, playbooks, job aids, and digital learning.

- Partner with senior Product and Technology leaders to understand business priorities and translate them into learning strategies.

- Conduct learning needs analyses to identify capability gaps and recommend high-impact solutions.

- Align learning initiatives with organizational objectives, workforce planning, and employee experience.

- Act as a trusted advisor on learning, enablement, and change management best practices.

- Lead learning strategies that accompany organizational transformation, technology implementations, and process changes.

- Ensure employees receive timely, effective education whenever new systems, workflows, or operating models are introduced.

- Coordinate communication, learning, and adoption activities to maximize successful change adoption.

- Support leaders through change by developing manager enablement resources and communication plans.

- Establish governance, operating rhythms, and processes for Product & Technology learning programs.

- Manage learning calendars, content lifecycle, stakeholder communications, and vendor relationships as needed.

- Maintain learning assets to ensure content remains accurate and relevant.

- Prioritize new requests and balance strategic initiatives with ongoing operational support.

- Define success metrics for onboarding and learning initiatives.

- Measure program effectiveness through learner feedback, adoption metrics, time-to-productivity, engagement, and business outcomes.

- Continuously improve programs using qualitative and quantitative data.

- 9+ years of experience in Learning & Development, Learning Strategy, Organizational Development, or Enablement.

- Experience supporting Technology, Product, or Engineering organizations.

- Demonstrated success building learning programs from the ground up.

- Expertise in instructional design, adult learning principles, and learning technologies.

- Strong program and project management skills with the ability to manage multiple strategic initiatives.

- Excellent executive communication and stakeholder management skills.

- Experience leading cross-functional initiatives in fast-paced, high-growth environments.

- Ability to translate complex technical concepts into accessible learning experiences.

- Experience with AI enablement initiatives.

- Experience with change management and technology adoption initiatives.

- Familiarity with engineering development practices and modern technology organizations.

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.