Customer Service Associate

Bold is looking to hire a Customer Service Associate to join our team. As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our customers happy. You are our number one ambassador.

With a focus on the customer, you give support every step of the way, from being a supportive voice on the phone to taking orders and helping to address customer service problems with ease.

Responsibilities Focus on meeting the customer’s expectations by utilizing all resolution options. Maintain knowledge of current advertising, promotions, and catalogs, and the status of merchandise. Connect with customers by asking open-ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.

Participate in the community to promote the brand and stay informed concerning competitors. Demonstrate safe practices and procedures in store by adhering to company standards.

1+ year’s experience handling inbound customer issue resolution using email, phone, and chat Experience in the fast-paced role of customer service and resilient in an ever-changing setting Effective written communication skills, including top-notch grammar , spelling, and ability to write both formally and casually; Highly motivated individuals who work well in a team environment Organized, can juggle both resolution and succinct communication

All your information will be kept confidential according to EEO guidelines.