Library Support Specialist (Multiple Opportunities)

Position Overview Regardless of assignment, every Library Support Specialist plays an important role in connecting community members with library resources, services, and opportunities for lifelong learning. Depending on assignment, responsibilities may include: Providing exceptional customer service Assisting patrons with library technology and digital resources Supporting library operations and public service areas Delivering or supporting library programs Maintaining welcoming, safe, and inclusive library spaces Collaborating across teams to provide outstanding library service View the classification specifications for additional details: Library Support Specialist (Full-Time) Library Support Specialist (Part-Time) Acceptable Experience and Training High School Diploma or GED; and Three years of customer service experience, including at least one year in a library setting; or An equivalent combination of education and experience sufficient to perform the essential duties of the position.

Licenses/Certifications Depending on assignment, some positions may require: Valid Driver's License and safe driving record. Positions assigned to the Connect work area must obtain and maintain a State of Oregon Notary Public Commission within six months of hire. Additional Information Bilingual incentive pay available Preference may be given to candidates who are bilingual in Spanish/English.

Employees who can demonstrate the ability to speak Spanish, or any language spoken by over ten percent (10%) of City residents as documented by the most recent U.S. Census, at a proficiency level determined by a fluency test administered by the City, will receive a monthly premium of three percent (3%) of their regular base pay.

Tentative Recruitment Timeline* Application Closes August 23, 2026 Application Reviews Completed September 4, 2026 Round 1 Interviews Week of September 21, 2026 Round 2 Interviews October 12 - October 20, 2026 Final Candidate Selection November 2026 *This schedule is subject to change based on City of Hillsboro needs. Why Work For Hillsboro?

At the City of Hillsboro, we're committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth. When you join our team, you'll enjoy: Competitive pay with City contributions to PERS retirement Comprehensive medical, dental, and vision coverage Paid time off for vacation, sick leave, holidays, and more Deferred compensation match and HRA VEBA contributions to boost your future savings City-paid life, AD&D, and long-term disability insurance Extra perks like bilingual pay incentives and wellness reimbursements Free TriMet annual Hop pass, SHARC and Hidden Creek Community Center recreation access for you and your family Paid time off to volunteer in the community through Hillsboro Helps Ongoing professional development and training opportunities A supportive workplace that values work/life balance and employee wellness Benefit eligibility and offerings vary depending on position status (full-time, part-time, limited duration, or flexible staffing).

To learn more about our benefits and access the AFSCME Collective Bargaining Agreement , please visit our Benefits webpage Commitment to Equity At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive.

We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas. City of Hillsboro is proud to offer robust benefit packages to employees. Please check out our Salary and Benefits page for benefit guides for our non-represented full-time employees and part-time employees.

Benefits may vary for positions identified in Police, Fire, and Library collective bargaining agreements, which can also be found on the Salary and Benefits page. 01 Application Requirements Before submitting your application, please confirm that you understand the following: Complete all sections of the online application.

Incomplete applications may not be considered. Resumes and cover letters ARE NOT reviewed. Be sure all qualifications and experience are included in the application itself.

Only Veterans' Preference and required position-specific certification documents (if applicable) will be reviewed as attachments. Complete your application and supplemental responses in English. Materials submitted in another language may not be translated during the review process.

Do you understand and acknowledge these requirements? Yes No 02 Select the one that best describes your ability to communicate in Spanish. 0 - No proficiency.

This means that knowledge of the language is nonexistent or limited to a few words. 1 - Elementary proficiency. Demonstrating this level of fluency means you know how to structure basic sentences, which may include commons questions and answers typically used by tourists.

2 - Limited working proficiency. Level two means you're able to have limited social conversations and understand basic commands. 3 - Professional working proficiency.

Level three means you understand the language well enough to contribute greatly in the workplace, though you may exhibit an obvious accent and need help with advanced terminology. 4 - Full professional proficiency. It means that you can have conversations at an advanced level and have a firm understanding of the language, though you may have some misunderstandings or occasional mistakes.

5 - Primary fluency / bilingual proficiency. Level five means you are entirely fluent in a language. You were raised speaking the language or have spoken it long enough to become proficient in it.

Your accent is either nonexistent or barely recognizable. 03 How many years of experience do you have providing direct customer service? Please select one option that best describes your experience.

No Experience Less than 1 year 1 to 3 years More than 3 years but less than 5 years 5 or more years 04 How many total years of experience do you have working in a library setting? Please select one option that best describes your experience. No experience Less than 1 year 1 to 3 years More than 3 years but less than 5 years 5 or more years 05 Please indicate which work schedule(s) you are interested in.

Please select all options that best describe your interest. Full-Time Part-Time (20+) On-Call/Flexible Limited Duration 06 Please indicate which position(s) you are interested in. Select the option that best describes your interest.

Customer Service & Library Operations Youth Services & Programs I am interested in either role 07 Can you share an example of a time when you provided exceptional customer service to a customer or patron? What was the situation, what role did you play, and what was the outcome? Please limit your response to 300 words or less.

08 Youth Services & Programs - Relevant Experience Candidates who would like to be considered for the Youth Services & Programs opportunity should complete the following question. If you are interested only in the Customer Service & Library Operations opportunity, please enter N/A . Please describe your experience coordinating, supporting, or leading programs or projects.

In your response, please include: Your specific role The audience or participants you worked with The responsibilities you performed Please limit your response to 300 words or less. Required Question Employer City of Hillsboro Address 150 East Main St. Hillsboro, Oregon, 97123 Phone 503-681-6455 Website http://www.Hillsboro-Oregon.gov Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Accessibility Statement Privacy Settings Copyright